Frequently Asked Questions

Our Premium videos are hand-processed and generated using high-quality AI models to ensure the best possible result. This process typically takes around 24 hours (please allow up to 48 hours during peak times). You will receive an email notification with a download link as soon as your video is ready.

We offer completely free tools like our Nice List Certificate and Letter from Santa! However, generating high-definition, personalized video content requires significant computing power and advanced AI technology. The $24.99 fee covers these server costs and supports our small team of elves who keep the site running.

Absolutely. We take privacy extremely seriously. We do not create persistent profiles of children. Any photos or names you provide are used solely for the purpose of generating your video and are not shared with third parties for marketing. Please read our Privacy Policy for full details.

Yes! Once you receive your Premium Video, you can download it to your device and share it on Facebook, Instagram, WhatsApp, or anywhere else. It's yours to keep forever.

Our Letter from Santa tool uses advanced AI to craft a unique, thoughtful response to your child's specific message. Simply tell Santa what your child wrote or what they've been up to, and our North Pole AI will generate a personalized letter that you can read together or print out.

The Nice List Certificate is a free, printable PDF that features your child's name, the official North Pole seal, and Santa's signature. It's a magical way to recognize their good deeds and achievements throughout the year. You can preview and download it instantly!

Because each video is custom-generated using expensive AI technology, we incur significant costs immediately upon generation. Therefore, we generally cannot offer refunds once a video has been created. However, if there is a technical error (e.g., audio glitch) that ruins the experience, please contact us and we will do our best to resolve it.